Platforms / CRM

CRM that shares one customer record with your ERP

Sales, service and marketing platforms wired directly into your ERP backbone — so quotes, orders, invoices and support cases never live in separate silos.

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Why clients choose our CRM practice

  • ✓ Native Dynamics 365 CE implementation team
  • ✓ Salesforce-to-ERP integration specialists
  • ✓ Quote-to-cash process automation
  • ✓ Marketing & service automation design
Key Modules

Full CRM application coverage

Sales Automation

Pipeline management, forecasting and guided selling playbooks.

Customer Service

Case management, SLAs and omnichannel support routing.

Marketing Automation

Journey orchestration, lead scoring and campaign attribution.

Quote-to-Cash

CPQ, contract management and automated order handoff to ERP.

Field Service

Scheduling, dispatch and mobile technician workflows.

Customer Data Platform

Unified customer profiles across ERP, CRM and support systems.

Migration Strategy

Meeting your sales org where it is

Greenfield

New CRM foundation

For teams running sales out of spreadsheets or inboxes — a clean pipeline structure and lead-to-cash process aligned to your ERP from day one.

Brownfield

Consolidating existing CRM tools

We migrate and re-architect existing Salesforce or legacy CRM data into a governed platform properly integrated with your ERP system of record.

Integration

One customer record, everywhere

Bi-directional sync between CRM and ERP keeps accounts, pricing, orders and invoices consistent — built on Dataverse virtual tables, middleware connectors, or custom REST/OData integration depending on your stack.

FAQ

CRM implementation questions

Do you work with Salesforce as well as Dynamics CE?

Yes — while our deepest configuration expertise is in Dynamics 365 Customer Engagement, we also design and build Salesforce-to-ERP integration architecture.

How does CRM data stay in sync with ERP?

Through near real-time bi-directional integration, so pricing, inventory availability and order status reflect ERP data inside the CRM interface.

Can marketing automation connect to our CRM?

Yes, we implement journey orchestration tools that write engagement and lead-scoring data directly back into your CRM records.

What's a typical CRM rollout timeline?

A focused sales-automation rollout typically ships in 3–5 months; full sales, service and marketing suites run 6–9 months.