Services / Managed Support

Managed Support (AMS) that keeps systems running at their best

24/7 tiered application support with proactive monitoring, so small issues get resolved before they touch the business.

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Support Tiers

Three tiers of coverage

Tier 1

Essential

Business-hours help desk, incident triage and monthly health checks.

Tier 2 · Most Popular

Advanced

Extended-hours coverage, proactive monitoring and quarterly optimization reviews.

Tier 3

Enterprise

24/7/365 coverage with a dedicated support pod and guaranteed response SLAs.

SLA Guarantees

✓ Critical incidents acknowledged within 30 minutes
✓ Monthly service reporting against agreed KPIs
✓ Root-cause analysis for every P1 incident

Risk Mitigation

✓ Proactive system health monitoring & alerting
✓ Patch and release management calendar
✓ Disaster recovery testing on a fixed cadence

Onboarding

Transitioning into AMS

A structured 2–3 week knowledge-transfer period runs alongside your hypercare team, ensuring nothing is lost between implementation go-live and ongoing managed support.